ADDRESSING COMPLAINTS

All complaints should be channeled through the appropriate supervisory chain of responsibility before being brought to the Board. Employees of Knox County Schools should refer to Board Policy G-130 for information regarding complaints and/or grievances. Other individuals or groups should follow the processes as outlined in Board Policy B-171 and as summarized below:

Complaints regarding an instructional program must first be addressed to:

1. the appropriate teacher(s);
2. the principal or the assistant principal;
3. the appropriate supervisor or director;
4. the Ombudsman; and
5. the Director of Schools.

Complaints regarding transportation, food service, pupil personnel, and operational procedures must be first addressed to:

1. the principal or the assistant principal;
2. the appropriate supervisor or director;
3. the Ombudsman; and
4. the Director of Schools.

For complaints regarding an instructional program, contact information for individual school principals may be found on the Knox County Schools website at https://www.knoxschools.org and clicking on the “Select a School” option.

Supervisors of elementary schools may be contacted by calling the Elementary Education Department at 865-594-1755. If a supervisor is unavailable or if a matter is referred to next level, the Elementary Education Executive Director may be contacted by phone at 865-594-1787. 

For grades 6-12, the Secondary Education Supervisor or Secondary Education Executive Director may be contacted at 865-594-1710. 

For complaints regarding transportation, food service, pupil personnel, and operational procedures, the appropriate contact information is as follows:

• The Transportation Customer Service Manager or Director of Enrollment and Transportation may
  be contacted at 865-594-1550.
• School Nutrition Field Coordinators or the Executive Director of School Nutrition may be
  contacted at 865-594-3640.
• Student Support Services may be contacted at 865-594-1540.
• Human Resources may be contacted at 865-594-1929.
• The Operations Department may be contacted at 865-594-1558.

The District Ombudsman may be contacted at 865-594-1192 or by e-mail at ombudsman@knoxschools.org. The Director of Schools office may be contacted at 865-594-1620 or by e-mail at superintendent@knoxschools.org.

GENERAL INFORMATION AND/OR QUESTIONS

For questions or requests for more detailed information, please contact the Knox County Schools main operator at 865-594-1800.