Be sure you have logged into KCS Help so that you will have access to all articles, including those that are behind a login.

This feature utilizes GPT (Generative Pre-Trained Transformer) to answer user questions based on the data inside this Knowledge Base. You can access the Swifty AI Chat Bot by clicking on the life preserver icon in the bottom right of your screen:

When asked a question, Swifty AI will search through the data we've uploaded to KCS Help, pull information directly from articles, synthesize an answer to the question, and finally provide links back to the articles it used. We encourage you to explore this feature as AI integration becomes more common across different platforms. Swifty AI does not pull information from the internet. Although Swifty AI only uses data from KCS Help, it is important verify your findings by investigating the source links provided yourself.

When you open an article that was returned in your search, you have the opportunity to indicate whether the article was a good match or not a match by using this feature at the bottom of the page:

This helps the search function refine its returns.

The search function is set up to treat search terms as if there is an invisible “OR” between them.  See Boolean Operators for more information on this concept.

• EX:  If I enter “educational technology” in to the search field, I will see articles containing “educational” OR articles containing “technology”.  This can result in a lot of unrelated articles being returned by your search query.

• The search field will not accommodate the traditional use of Boolean Operators.
  • Entering AND, OR, NOT between search terms will not narrow or expand your search results.  Instead, any article with the words “and”, “or”, “not” will be returned.

To increase the likelihood of getting relevant articles retuned when you search, try to identify less common, specific terms that are likely to be in the documentation you are looking for.

• EX:  If what you are looking for within “educational technology” in the search shown above is really limited to Canvas, search for “Canvas” instead.
• The search feature will recognize quotation marks.  If you have two terms that must be together such as reset password, put quotes around them.  This will return only the articles that contain the terms “reset password” together.
  • This is especially helpful with multi-meaning words.  If I want an article on “search tips” and I only enter “search”, I will get articles on digital search tips and articles related to searching student property.