Please read over these directions before proceeding with the Family Portal self-create process. Click on the link provided in the email and follow the steps below to activate your family portal account with Knox County Schools. ALL INFORMATION IS CASE-SENSITIVE.

You will see this page once you’ve clicked on the email link. Choose “I am a parent new to Aspen,” and click “Next Step”

Step 1: Copy/paste or type your security code in the space provided. 

Type YOUR last name.

Type YOUR first name. 

The name fields must match the name you used when registering your student. 

Step 2: Verify or add your personal information. A phone number is required.

Click Next Step

Step 3: Confirm your email address. (email is case sensitive)  **This will be your username for your new account. 

 Please create your account password (and make a note of it). 

Please choose your security question/answer for password recovery (and make a note of it). 

Click Create My Account

Step 4: You will see a confirmation message on your screen that your request was processed. 

Now, go to your email account. You should have received an email verification message from Aspen.

Step 5: Click on the verification link in the email.

Step 6: You will see a SUCCESS message on your screen! 

Step 7: WAIT! The IT Helpdesk will review your account information during business hours and activate your account. You will receive an email confirming your account activation.