This information was taken from the Promethean Support Site July 2025.   If the ActivPanel is not displaying anything on the screen, you need to determine if the problem is with the OPS (if you have one installed) or the panel itself. First you need to ensure the OPS is not the problem. Press the source button on the panel or remote and confirm it i...

This information was taken from the Promethean Support Site July 2025.   Detail To troubleshoot interaction issues like the touch functionality not working, first establish if this is the case for all sources:   No touch on the OPS source only Make sure the OPS is connected and installed correctly . Test with another OPS that you know is working, if...

                                                                                                                                                                                                                                                                                                                                                               ...

This information was taken from the Promethean Support Site July 2025.   Detail The ActivPanel is not designed to be a standalone amplifier. Sound will be played provided there is a device connected, either to one of the video sources, or the audio-in port.     If there is no sound from an external device/source or OPS:  If there is a source input (...

This information was taken from the Promethean Support Site July 2025.   Detail There is no power to the ActivPanel, none of the LEDs are lit If your ActivPanel is not powering on, check to see if there are any power indicators on the panel at all. If there are no light indicators:  Reset the power to the ActivPanel using the On/Off switch at the ba...

ActivPanel 10 Premium  Learning pack Video tutorials Support articles ActivPanel 10 and ActivPanel 10 Premium User Guide Resources for OPS-M Learning pack Orientation course All Learn Promethean resources Support articles Explain Everything and Promethean ActivSuite Explain Everything resources Web app Learning pack: includes targeted video tutorial...