ARS shuts down Monday, June 15, 2026
To reduce duplicate services, https://ars.knoxschools.org and https://passman.knoxschools.org will permanently shut down on Monday, June 15.
This disables all ARS password resets and user/group lookups. Please review the information below and transition to the new workflows
For IT staff:
- IT Password Resets & Lookups: Use Microsoft Entra ID. Review the Entra ID Password Guide.
- Computer OU Moves: Contact the Systems Team directly until a self-serve procedure is shared in the next few weeks.
For Teachers & School Staff
Management of student passwords will move to ClassLink for the upcoming school year. Training materials will be shared closer to the start of the school year.
5/27/2026 3:00 PM Internal SMTP Email Issues
One impact of our Internet Provider change is that our internal SMTP email server's messages are not always reaching their destination. The ISP change is triggering email protection and blocking those messages. This is impacting copier scan to email and internal automated email alerts. Our team is working to mitigate this issue with Microsoft. Please return to this page for future updates.
- 2:00 PM Troubleshooting is ongoing.
- 5/28/2026 9:00 AM Internal SMTP Server emails are now reaching their recipients. Monitoring is ongoing.
Services
Status pages of common external vendors
Scheduled Maintenance
7/6/2026 - 7/10/2026 Planned Aspen Maintenance
Aspen will be offline for planned annual maintenance. During this window, Aspen will not be available to families, students, and staff. Please return to this page for updates.
ARS shuts down Monday, June 15, 2026
To reduce duplicate services, https://ars.knoxschools.org and https://passman.knoxschools.org will permanently shut down on Monday, June 15.
This disables all ARS password resets and user/group lookups. Please review the information below and transition to the new workflows
For IT staff:
- IT Password Resets & Lookups: Use Microsoft Entra ID. Review the Entra ID Password Guide.
- Computer OU Moves: Contact the Systems Team directly until a self-serve procedure is shared in the next few weeks.
For Teachers & School Staff
Management of student passwords will move to ClassLink for the upcoming school year. Training materials will be shared closer to the start of the school year.