5/6/2026 2:04 PM West Valley MS is experiencing a network outage.
West Valley MS is experiencing a network outage. We are currently investigating. Please return to this page for further communication and updates.
- 2:30 PM Electricity and connectivity have been restored. Monitoring is ongoing.
5/5/2026 7:30 AM New Hopewell ES is experiencing a network outage.
New Hopewell ES is experiencing a network outage. We are currently investigating. Please return to this page for further communication and updates.
- 9:30 AM Connectivity has been restored. Monitoring is ongoing.
4/30/2026 11:30 AM Austin East HS is experiencing a network outage.
Austin East HS is experiencing a power-related network outage. We are currently investigating. Please return to this page for further communication and updates.
- 12:00 PM Electricity & Connectivity have been restored. Monitoring is ongoing.
4/29/26 8:00 AM Sporadic Desk Phone Issues
Some staff are experiencing slowness while dialing or 'starting application' errors on their desk phones. We are currently investigating with our voice vendor. Please return to this page for further communication and updates.
- 9:40 AM Our vendor has identified this issue as a failed firmware change only impacting Polycom phones. To restore a phone stuck on the “Starting Application” screen, press the ‘cancel’ button. That button will restart the firmware change, reboot the phone, and restore connectivity.
Services
Status pages of common external vendors
Scheduled Maintenance
5/26/26 - 5/29/26 Planned Network Disruptions
Durring this maintenance window, KCS will be moving all facilites to a new internet service provider.
What systems will be impacted? When a building's network transitions providers, devices connected to KCS Wi-Fi or ethernet will lose internet access. This will also temporarily impact network-dependent systems, including desk phones and network-connected building controls. Security & access control systems will continue to function at each facility but may not be remotely accessible.
Is there a schedule for ‘my’ facility? As we get closer to the transition week, we will provide a more detailed timeline of when we expect specific locations to be impacted so your teams can plan their work accordingly. Bookmark & return to this page for those updates.
Early Adoption Locations 4/5/26
On the May 5th, 2026 inservice day, the following sites will be moved to our new internet service provider. This day is intenionally designed to fine tune our processes ahead of the full migration at the end of the May. We will begin around 8AM with our non-school sites verifying that all of our core services are working. Then incorporating any lessons learned, we'll move onto our school sites. School sites were selected to make sure we have a solid test of each of our underlying carrier networks. (Comcast, KUB, Charter, and LCUB) Temporary impact is expected for all network- dependent systems. Our team will send an alert via ParentSquare to school administration prior to and following this work. Post transition, please give us feedback on any issues via an IIQ ticket.
- Knox Central Building
- Eastport Building
- Maintenance Operations Main
- Maintenance Operations Rule
- Central HS Baseball / Softball facility
- Belle Morris Elementary School
- Dr. Paul L Kelley Volunteer Academy
- Christenberry Elementary School
- Beaumont Magnet Academy
- Mill Creek Elementary
- Hardin Valley Middle School
- Farragut Intermediate