4/25/2025 10:00 AM Issues Placing & Receiving Phone Calls

Desk phones may have call connectivity issues. We are currently investigating with our vendor. Please return to this page for further communication and updates.

• 09:59 AM  Issues first reported by users
• 10:40 AM  Our vendor believes they have resolved the issue

4/24/2025 10:15 AM Issues Placing & Receiving Phone Calls

Desk phones may have call connectivity issues. We are currently investigating with our vendor. Please return to this page for further communication and updates.

• 10:26 AM  Our vendor has acknowledged an issue impacting several of their clients in East TN and are deploying resources to fix the issue.
• 10:53 AM  Our vendor believes they have resolved the issue.  Monitoring is ongoing.

4/24/2025 7:00 AM Planned Docuphase Maintenance

Docuphase is the software that supports applicant / employee documents for HR.  During the maintenance window, those functions will not be available. This outage is expected to last less than 30 minutes but will extend if necessary.  Please return to this page for updates.

• This work was completed with no user impact.

4/23/2025 7:00 PM Planned Firewall Maintenance

At this time, our team will be performing planned Firewall maintenance.  No outage is expected, however it is a possibility if required to fully implement the fix.  Please return to this post / page for updates.

• This work was completed with no user impact.