• Make sure any Chromebook(s) that are currently stored away in carts/closets have been taken out of storage and updated prior to your testing day. 
• Verify that all the Chromebooks you intend to use for testing are in a fully operable condition (check for broken keyboards, cracked screens, inoperable touchpads, etc). 
• Verify your students have their chargers for testing day if they take theirs home.
• Run a system readiness check to verify connectivity to the testing platform.
• If System Check is unsuccessful,  e-mail sysadmins@knoxschools.org with the service tag of the device, student ID (if applicable), and a screenshot, if possible, so we can address any issues prior to testing day.
• Follow Testing Day steps to verify all tests are showing OK next to their status.

All Knox County Chromebooks are supported for the TCAP assessment using TestNav. 

1. To begin the secure testing mode on the Chromebook, first power on the Chromebook or sign out of any currently logged in user.
2. At the login screen you should see an App folder in the bottom left-hand side of the window:
3. Click on Apps then select TestNav from the menu. The testing app will open up. 

Note: It may take a minute or two to configure during first launch.

4. Once opened, the student will need to select TENNESSEE to access the correct login screen. 

At any time, you can perform a system readiness check to make sure the Chromebook is ready for testing. 

1. To start the check, open the TestNav Software.
2. After clicking on the “TENNESSEE” Tab to the left you will see the login screen.

3. Click the User down in top right corner and select App Check.

4. You are now ready to run the app check by clicking the “Run App Check” button. 
   1. You see green checkboxes for Kiosk Mode Readiness and connectivity to TestNav, if the system passes. If one of these fails, you will see a Fail message and must check your connection and settings before running App Check again.

1. TestNav does not appear in the App folder
2. Verify you are logged out. TestNav will only appear while logged out of the Chromebook.
   1. Verify your Chromebook is up to date. While updates are pushed out to your device automatically, if they have been stored away for a while, you may need to leave the device online for a while before updates are received. To manually check for updates, follow these steps:
      1. Login to your Chromebook with any account, and click on the battery status and time on the bottom right of the screen.
      2. Select Settings .
      3. At the bottom of the left panel, select About Chrome OS.
      4. Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
      5. Select Check for updates.
      6. If your Chromebook finds a software update, it will start to download automatically.
      7. You may need to click Restart after the update has finished downloading.
3. If a student clicks on TestNav and it automatically goes to AimsWeb:
   1. Click on the drop down menu in the top right corner
   2. Click on “Choose a different customer”
   3. Select Tennessee from the list

TestNav Error Codes:

1009: Local device storage space is full.  Please reach out to sysadmins@knoxschools.org with the device serial number.  The device will be remotely wiped and all accounts present on the device will be cleared. 

Additional listings of potential error codes that could be received in TestNav are available at the following links:

https://tn.mypearsonsupport.com/resources/technology/TN%20Error%20Codes%20in%20TestNav.pdf 

Complete List:

Error Codes (pearson.com)