Overview
KCS IT maintains several Wireless (Wi-Fi) networks for the use of students, staff and campus guests. These Wi-Fi options provide access tailored to the device or user.
The 'KnoxSchools Wi-Fi' network will shutdown June 2nd, 2025. To mitigate connection issues for devices stored over Summer Break, it will return for an encore the first two weeks of the 25/26 School Year. That will be the final opportunity to seamlessly migrate to the new networks.
KCS Secure - KCS Owned & Managed Devices will automatically join this network.
The KCS Secure network is intended for the use of KCS Owned & Managed Devices. When in range, KCS Chromebooks, Apple, & Windows devices will automatically connect to this network.
If a KCS managed devices is not connecting to KCS Secure automatically, rebooting the computer or plugging it into the network to update solves most of these issues. If you are still unable to connect, use the help options at the bottom of this page.
KCS Guest - Student / Staff Personally Owned Devices & External Guests
The KCS Guest network is intended for the use of Guests and the personally owned devices of Students & Staff.
- Select KCS Guest from your device's Wi-Fi menu.
- In the pop-up window that appears:
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Staff & Students
- Enter your KCS ID & Password then login.
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External Guests
- Choose the “Click Here” link to create an account.
- Once registered, note your provided Guest Username & Password.
- Login with your Guest Username & Password.
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Staff & Students
NOTE: Staff & Student connections to KCS Guest expire weekly. External guest connections expire daily.
KCS MPSK - Registered Devices unable to access KCS Secure or Guest
The KCS MPSK network is intended for the registered devices that can't utilize the other Wi-Fi options. Some legacy and specialized devices are incompatible with modern username / password Wi-Fi authentication. If your school device will only connect with a password, use the form below to request a unique password (PSK) for that device. Examples include: Calculators, Robotics Controllers, etc.
Once submitted, our network team will review and if approved, share a Wi-Fi password for that device's connection.
KCS Enroll - For Technology Support Use
The KCS Enroll network is intended for the temporary use of Technology support staff to enroll KCS devices. Once a device is enrolled to our systems, it will automatically join KCS Secure. The password to this network will change on a regular basis. Building & District level technology support staff can request the password from networkteam@knoxschools.org. Non-technology support staff unable to connect should use the support options listed below.
Support / FAQ's
Why can't I connect to Wi-Fi after changing my KCS password?
Your device(s) save the last password used to connect. If you have changed passwords, look under your device's Wi-Fi settings. Then delete / forget those networks & rejoin with your new password.
Why does KCS Guest keep asking me to connect?
Personal and Guest devices change frequently. To keep the number of unique devices we serve manageable, Staff & Students will be prompted to reconnect weekly. External Guests will be prompted daily.
How can technical support staff powerwash, image, or enroll devices efficiently?
- A wired connection is always faster than Wi-Fi. Utilize a USB to Ethernet dongle to connect. Dongles are available in TRS.
- Temporarially utilize the KCS Enroll Wi-Fi network for this purpose.
- If working on a large number of devices (deployments / summer cleaning), contact networkteam@knoxschools.org. With planning, we may be able to turn on a location targeted temporary Wi-Fi network for you.
Who can I contact for help?
If you need extra assistance, contact KCS-IT via an IIQ help ticket.
If you are an outside partner such as an aftercare provider who needs assistance, please use our Remote Support Ticket and select “Network/WiFi” in the What's your Issue drop down.