The KCS Secure network is intended for the use of KCS Owned & Managed Devices.  When in range, KCS Chromebooks, Apple, & Windows devices will automatically connect to this network.  

If a KCS managed devices is not connecting to KCS Secure automatically, rebooting the computer or plugging it into the network to update solves most of these issues.  If you are still unable to connect, use the help options at the bottom of this page.

The KCS Guest network is intended for the use of Guests and the personally owned devices of Students & Staff.

1. Select KCS Guest from your device's Wi-Fi menu.
2. In the pop-up window that appears:
   • Staff & Students
     • Enter your KCS ID & Password then login.
   • External Guests
     • Choose the “Click Here” link to create an account.
     • Once registered, note your provided Guest Username & Password.
     • Login with your Guest Username & Password.

NOTE:  Staff & Student connections to KCS Guest expire every 7 days.  External guest connections expire daily.

The KCS MPSK network is intended for the KCS Owned devices that can't utilize the other Wi-Fi options.  Some legacy and specialized devices are incompatible with modern username / password Wi-Fi authentication.    If your approved school device will only connect with a password, use the form below to request a unique password (PSK) for that device.  Examples include: Calculators, Robotics Controllers, etc.

MPSK Registration Form

Once submitted, our network team will review and if approved, share a Wi-Fi password for that device's connection.

The KCS Enroll network is for the temporary use of Technology support staff to enroll KCS devices.  Once a device is enrolled to our systems, it will automatically join KCS Secure.   The password to this network will change on a regular basis.  Building & District level technology support staff can request the password from networkteam@knoxschools.org.  Non-technology support staff unable to connect should use the support options listed below.

Your device(s) save the last password used to connect.  If you have changed passwords, look under your device's Wi-Fi settings.  Then delete / forget those networks & rejoin with your new password.

Personal and Guest devices change frequently.   To keep the number of unique devices we serve manageable, Staff & Students connections expire every 7 days.   External Guest connections expire daily.  

Tips:

• If you are being prompted to reconnect more frequently, look under your device's Wi-Fi settings.  Then delete / forget your connection & rejoin.
• Some devices randomize their unique network MAC address to for privacy.  If your MAC address changes, it will prompt for a new connection.   This feature can be turned off in the device's settings.  

• A wired connection is always faster than Wi-Fi.  Utilize a USB to Ethernet dongle to connect.  Dongles are available in TRS.
• Temporarially utilize the KCS Enroll Wi-Fi network for this purpose.
• If working on a large number of devices (deployments / summer cleaning), contact networkteam@knoxschools.org.  With planning, we may be able to turn on a location targeted temporary Wi-Fi network for you.

If you need extra assistance, contact KCS-IT via an IIQ help ticket.

IIQ help ticket

If you are an outside partner such as an aftercare provider who needs assistance, please use our Remote Support Ticket and select “Network/WiFi” in the What's your Issue drop down. 

Remote Support Ticket